An operations team
for your propertiesthat never sleeps.
Crenel is the autonomous operations layer for residential landlords and small-to-mid property managers. Tenants get an answer in seconds. Vetted contractors get dispatched within minutes. Every move is logged — so the midnight phone never rings and the next audit is already done.
- < 90s
- median first reply
- 24/7
- no on-call rota
- 100%
- of moves logged
Plugs into the systems your portfolio already runs on
- Yardi
- AppFolio
- Buildium
- RentRedi
- QuickBooks
- Stessa
- Zillow
- DoorLoop
The always-on loop
From “my sink is leaking” to “ticket closed, receipt filed” — without you touching it.
Most property-operations software makes you the router. Crenel makes itself the router, and keeps a clean human-in-the-loop switch for anything that should stay human.
- 01step
Crenel fields the call
A tenant pings in at 2:14 a.m. with a leak. Crenel answers in seconds, collects the right facts, and triages the issue against your standing rules.
- 02step
Crenel coordinates the fix
Crenel dispatches a vetted contractor from your vendor list — not a stranger on the open market — and books a window the tenant can actually keep.
- 03step
Crenel confirms the result
Crenel follows up with the tenant, validates the repair, and only then marks the ticket closed. Anything ambiguous escalates to a human you trust.
- 04step
Crenel writes the record
Every move — message, dispatch, dollars, exception — is logged with timestamps and context so audits, taxes, and disputes stop being a fire drill.
The full surface
Six things you’ll stop doing on Saturday morning.
None of these are add-ons. The whole back office ships with the product — so the bill matches the workload, not the headline feature.
Natural-language agents answer FAQs, open tickets, and book maintenance windows — never missing a 2 a.m. message, never sounding like a script.
Work orders route through your preferred vendor network, with backups held in reserve. SLA timers are sticky: a missed ETA escalates before you hear about it.
Polite reminders, late-fee waivers inside the grace window, and a clean trail of who knew what when the postman eventually shows up.
Anything sensitive — evictions, deposits, legal notices — pauses for a named human before it goes out. The handoff is the default, not an upsell.
Every message, decision, and edge case is timestamped + attributable. Export a ticket’s full history in one shot when compliance asks.
Connects to the PMS, accounting tool, and messaging channel you already use. No forklift. Onboarding is days, not quarters.
The shift that doesn’t take one
Rent, repairs, and roommate spats — triaged before your coffee’s ready.
Crenel keeps tenant threads tidy, dispatch threads honest, and your inbox ungovernable only when it should be: when a human’s judgment is what matters.
- Every tenant gets a reply in under 90 seconds, every time.
- SLA timers escalate before a missed ETA hits your phone.
- Sensitive items escalate to a named human, not a chatbot euphemism.
J. Ortiz · 12-G Marbury
Hot water heater
M. Pham · 3-C Alden
Lease renewal terms
T. Whitlock · 8-A Hawthorn
Rent — late, but inside grace
S. Adegoke · 22-F Briarwood
Unauthorized pet — follow-up
The receipt that survives the audit
Compliance that’s already done, before you’re asked for it.
Every tenant reply, every dispatch decision, every waiver or escalation — pulled from a single timestamped log, with the people and rules that produced each row right next to it.
Tamper-evident activity log
Append-only, hash-chained rows. Snapshots are signed.
Human-in-the-loop controls
Sensitive action classes pause by default for a named approver.
Export on demand
Per-tenant or per-portfolio. CSV, JSON, SOC 2 evidence format.
Tenant data isolation
Per-property tenancy. Encryption at rest and in transit, by default.
Per-unit pricing, no setup fee
Pay for the workload, not the headline feature.
All-in: tenant reply desk, dispatch, audit, and integrations on every plan. No “agent credits,” no per-message billing, no surprise overage line items.
Portfolio
- 24/7 tenant reply desk
- Vetted vendor dispatch with backups
- Rent + ledger follow-up
- Audit-ready activity log
Operator
- Everything in Portfolio
- Multi-property routing and branding
- Custom vendor SLAs + escalation rules
- SOC 2 evidence on request
Custom
- SSO, SCIM, dedicated tenancy
- Bespoke vendor networks
- On-shore data residency
- Named CSM + quarterly reviews
What landlords ask before signing
Five questions we hear on every demo.
If yours isn’t here, write to crenel@polsia.app — we reply same day.
Ready when you are
Put Crenel on the night shift this week.
Email us the URL of the PMS you’re running. We’ll come back in 48 hours with a working tenant thread, the dispatch rule pack we’d ship, and the audit-log export you can hand to compliance tomorrow.
No sales-engineer form. No 14-day trial countdown.
Crenel
An operations team for your properties that never sleeps.